Sea Logistics Reefer Customer Care Expert

 Job Details:

• Job Type: Permanent, Full-time
• Location: 1701 Hollis St, Halifax, NS

Benefits:

• Dental care
• Tuition reimbursement

Full Job Description:

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Halifax site is looking for a new Reefer Customer Care Expert to join our Sea Logistics team.

Your Role:

As a Sea Logistics Reefer Customer Care Expert, you will play a crucial role in understanding Kuehne+Nagel’s business, services, and products. Your responsibilities include comprehending customer needs, effectively communicating both positive and negative news, and following up on customer interactions. You’ll seek win-win solutions by balancing customer requirements with organizational integrity. Demonstrating appreciation for the customer’s business and liaising with operations and customers to ensure a smooth flow of information are also key aspects of this role. You will report to the Sea Logistics Reefer Manager.

Your Responsibilities:

• Prepare reefer export shipment file
• Review selling and buying rates to maximize GP
• Arrange bookings as per customer requirements
• Participate in customer meetings and QBRs
• Liaise with sales to understand customer needs and expectations
• Share SOP/CP within KN organization
• Customer orientation
• Develop new opportunities with sales team
• Arrange booking of cargo with carriers, internal service providers, and agents in all modes
• Develop and implement work with overseas counterparts as required
• Arrange all necessary documentation to meet shipment requirements
• Assist with invoicing and job costing where applicable
• Assist with execution to client's satisfaction, consistent with cost, schedule, and contractual requirements
• Promote, sell, and ensure insurance when required
• Acknowledge payables in ACON
• First escalation point for reefer exports
• On-the-desk training of new staff
• Other duties as assigned and required

Your Skills and Experiences:

• Bachelor's Degree in Supply Chain Management, International Business, or similar field
• 2+ Years Sea Logistics experience (Reefer business experience is a plus)
• Proficiency in Microsoft Suite

Good Reasons to Join:

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment. #LI-HYBRID

About Kuehne+Nagel:

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity, and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT: Canada Talent Acquisition USA.Talent.Acquisition@Kuehne-Nagel.com